24/7 live answer — no voicemail

Emergency flood responsein 60 minutes

Burst pipe, ceiling leak, basement under water, sewage backup — we pick up, we dispatch, we extract. Greater Vancouver, nights, weekends, and holidays.

Call emergency line: (778) 654-6742

24/7 live answer · 60-minute target · No voicemail

Emergency flood response crew arriving in Greater Vancouver

Request emergency dispatch

For standing water, call now. We are already on the road.

What counts as an emergency

Active water, sewage, or a loss that will spread before morning

Live answer

A person, not a mailbox. Tell us the address and what happened.

60-minute target

Nearest available crew across Vancouver, Burnaby, Richmond, and the North Shore.

Truck ready

Pumps, extractors, and dryers on the vehicle — we start the same visit.

Do not wait for insurance

BC policies expect you to mitigate. We document while we work.

Emergencies we dispatch for

Call immediately if water is still moving

Burst pipes

  • Supply lines and valves
  • Hot-water tanks
  • Strata stacks and risers
  • Ceiling collapse risk

Basement flooding

  • Sump failures
  • Storm and atmospheric rivers
  • Sewage backups
  • Finished suite under water

High-rise and strata

  • Unit-to-unit leaks
  • Common-area flooding
  • After-hours access with staff
  • Multi-unit documentation

Before we arrive

  • Stay out of water near electrics
  • Shut the main valve if safe
  • Move valuables if you can
  • Photos help — but do not delay the call

You call. We are on the way.

Emergency service is the first hour of every flood job: stop the source, extract, stabilize, start drying. Rebuild is scheduled after readings pass.

  • We pick up 24/7 and confirm address and hazards
  • Crew rolls with pumps and dryers
  • Standing water out; wet rooms contained
  • Drying plan and insurance photos the same visit
Emergency water extraction during a Vancouver flood call

24/7 emergency water damage in Greater Vancouver

Nights and stat holidays are when pipes fail and sump pumps quit. Shield answers the phone. If water is actively spreading, call — do not wait for an adjuster appointment.

Emergency call-out terms are explained before we start work. We extract and stabilize, then quote remaining drying and rebuild in writing.

Keep the number: (778) 654-6742. Save it before you need it.

Customer stories

What our clients say

109 reviews

Meticulous, quick and ready to support when needed! They were incredible and onsite right away for a minor flooding we had, gave their opinion and recommendations on next steps. Highly recommend.

Gesua Mottillo

Mackage, Vancouver

1 / 109

FAQ

Emergency Services FAQ

Shield — emergency services across Greater Vancouver.

How fast is emergency flood response in Vancouver?

We target a 60-minute emergency response across Greater Vancouver for urgent water damage and flooding, 24/7 including holidays.

What counts as a water damage emergency?

Burst pipes, basement flooding, sewage backups, appliance leaks, storm intrusion, or any active water spreading through your property. Call immediately for active flooding.

Are you available 24/7?

Yes. Our emergency crews respond around the clock, 365 days a year across Greater Vancouver.

What should I do before you arrive?

Ensure safety first — shut off electricity to affected areas if safe, stop the water source if possible, move valuables, and call us at (778) 654-6742 for dispatch.

Do you charge extra for after-hours emergencies?

Emergency scope and pricing are confirmed in writing before work begins. We explain timing and costs upfront — no surprise fees.

Which areas do you serve for emergencies?

Yes. We serve Vancouver, West Vancouver, North Vancouver, Burnaby, Richmond, New Westminster, Surrey, Coquitlam, and surrounding Greater Vancouver communities within ~50 km.

24/7 · Greater Vancouver

Water emergency? Call now.

24/7 · 60-minute target · Greater Vancouver

(778) 654-6742

Emergency Response

(778) 654-6742